Need a hand?

Write to us

Include the email on your account, your device and iOS version, and the app version from the bottom of the app's settings screen. If a specific book misbehaves, say which one — most reading bugs are particular to a file.

Quick fixes

• —Verification email never arrived — check spam for a message from noreply@yapaloud.com, then use Resend link. Links expire, so always open the newest one.
• —Paid on iPhone but Premium isn't showing— open the app's account screen and tap Restore Purchases. Apple sometimes confirms a renewal minutes after the charge; if it still says Free after an hour, email us with the Apple receipt.
• —Subscribed on the web, app still Free — sign out and back in on the device so it picks up the new plan.
• —Narration stops without Wi-Fi— premium voices are synthesised in the cloud. Download a book's audio while online to listen offline; device voices work offline always.
• —A word is mispronounced— send us the sentence and the voice. Voice models are the provider's, but we can often work around it.
• —Forgotten password — use forgot password. The emailed link lasts an hour and works once. Accounts created with Apple or Google have no password — sign in the same way you signed up.

Billing and cancelling

Where you bought decides where you cancel. Web subscriptions are managed in the billing portal linked from your account page. App Store subscriptions are managed by Apple: iOS Settings → your Apple Account → Subscriptions → Yap Aloud. Cancelling keeps Premium until the end of the period you already paid for.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. For web purchases, email us within 14 days and we'll sort it out.

Deleting your account

Do it yourself, in either place: the danger zone at the bottom of your account page, or the account screen in the iOS app. The account, library, devices and usage history are erased immediately and any web subscription is cancelled in the same step.

One thing we can't do for you: an App Store subscription has to be cancelled in iOS Settings → your Apple Account → Subscriptions. Apple gives no one else that power, so deleting the account does not stop those charges. Stuck? hello@yapaloud.com

Elsewhere

Frequently asked questions covers plans, limits, formats and voices. Privacy Policy covers what we store and who processes it.